This format is meant to help our Product Managers get the most information from you to better understand and log your requests.
Why this template exists: It helps our product team understand the problem quickly and compare requests fairly.
Example:
Title: Pizza order button
Please give a quick overview of your product feature request or feedback and note who in your organization is affected by this issue [ex. agents, admins, customers, etc.] (2-3 sentences)
I would like to be able to order a pizza from my favorite restaurant directly by opening a ticket. This feature currently affects my agents because they are hungry and my customers because they are dealing with hungry and grumpy agents.
What problem do you see this solving? (1-2 sentences)
The agent team is working late and they are hungry, but the ticket queue is too high for any of them to leave and get pizza. This button would allow a quick click, confirmation, and order without having to leave their desks. Customizable order templates for each employee would also be amazing!
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
This problem happens daily. It is critical to our business because hungry agents experience reduced productivity, which affects our customer satisfaction scores.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
Yes, my agents manually order pizza on their phones using a third-party app.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
I would like an option to order pizza from the upper-right corner of my screen, represented by a pizza emoji. When clicked, it should take me directly to an order form for my nearest pizza shop. It would be great if the system remembered my previous order to speed up the process.