What groups would you like to see next? | The place for Zendesk users to come together and share
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Sheyla
SheylaCommunity Manager
Community Manager
April 1, 2026

What groups would you like to see next?

  • April 1, 2026
  • 16 replies
  • 412 views

Groups are shaped by the people who use them and that includes what gets built next.

If there's a Zendesk topic you want to go deeper on, a skill you're looking to build, or a conversation you wish was happening in the community, we want to hear it. Your suggestions help us make sure groups stay focused on what actually matters to you.

Before you suggest, it's worth checking if your group already exists . You might find exactly what you're looking for is already up and running.

If it's not there, reply below with:

  • The group name or topic you'd like to see
  • A line on why it would be valuable to you and the community

We review every suggestion. Drop yours in the comments below.

      16 replies

      Show previous replies
      Sean Morrissey
      Sean Morrissey
      Contributor
      May 15, 2026

      I would like to see a group for HOA Property Management companies. This is a large market that Zendesk unintentially forgets about and we have to tweak the intents and use-cases to get Zendesk to work within our industry. However, it does work great. Would love to collaborate/share with others.

      Sean Morrissey
        Anton21
        Anton21
        Newcomer
        May 27, 2026

        Hi Sheyla,

         

        I think a group focussed on EX would be something a lot of us would benefit from.

        Discussing how we deal with all EX specific processes, Employee agents, ITAM, Custom objects, tasks and approvals,…

         

        Proposed User group name: EX Zendesk Admins

         
          I
          Ian51
          July 8, 2026

          Proposed User group name: Zendesk Admin Vacancies

          A place to share job vacancies and filterable by country/region.

            Paul O'Brien
            Paul O'Brien
            Newcomer
            July 10, 2026

            ZENDESK COMMUNITY ADMINS

            Community is very underrepresented in ZD support and having a place to discuss with other community admins would help.

              Sheyla
              SheylaCommunity ManagerAuthor
              Community Manager
              July 10, 2026

              ZENDESK COMMUNITY ADMINS

              Community is very underrepresented in ZD support and having a place to discuss with other community admins would help.

              ​@Michael runs the Administrators user group! 

              btheZDexpert
              btheZDexpert
              Newcomer
              July 22, 2026

              I would like to have one for Higher Education and also put in a proposal for it with details..

               

              I would like to increase Zendesk's presence within higher education in India by building a community where universities can learn from one another and adopt modern support practices.

              My goal is to help universities use Zendesk to deliver world-class support to thousands of students through better service operations, automation, knowledge management, and AI. I also want to create opportunities for students to learn about customer support, support engineering, and Zendesk administration, encouraging more students to become Zendesk certified and engage with the Zendesk Community.

              Ultimately, I hope to build a network of higher education professionals who share best practices, solve common challenges together, and raise the standard of student support across Indian universities while growing awareness of the Zendesk platform and community.

              Bharathi Kakilate Director, University Experience | GITAM University Passionate about building better support experiences through people, process, and technology.
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