Some of the best Zendesk knowledge isn't in the documentation. It's with the people who've already solved the problems you're working through. That's exactly what groups are here for.
Groups are expert led learning spaces designed to help you go deeper on the Zendesk topics that matter most to you. They’re focused, practical, and led by people who genuinely know Zendesk.
Most groups are led by experienced customers: people who've been in the trenches, solved the hard problems, and want to share what they've learned. Each group has its own dedicated space for events, discussions, and resources.
Why join a group?
Documentation tells you how things work. Groups show you how people are actually using them.
- Ask the questions you've been stuck on and get real answers from people who get it
- Pick up skills you didn't know you needed until someone shows you what's possible
- Learn alongside others who are figuring it out too
Whether you're just getting started or you've been using Zendesk for years, there's always something new to discover. And someone willing to help you get there.