We want to automatically fill the fields into our customized fields based on the content in the ticket
Feedback submitted
Auto populate fields
Hi Admin!
This is not possible natively through the web interface currently (unless you would like generic text instead of trying to retrieve specific values from the ticket content) but it is possible through the API, as long as the content follows some kind of patten.
Example: If each ticket comes in as “System has experienced a problem with {{service}} and it needs attention” you could retrieve whatever the {{service}} is and post that to the custom field.
If you have the ability to run a server-side Bash script, let me know and I would be happy to provide a copy to you. In my past use, we had it running a few times a day server-side to query and manipulate tickets.
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Thank you for taking the time to provide us with your feedback and Sam for jumping in with an answer here. We really appreciate your help with other customers! This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!