Hi team, hope you're well!
We have a rather large user base that relies on using emailing systems, with that comes more risk of tickets being caught in suspended. Our service has upscaled largely in recent years (Both with agents/teams using Zendesk and growth of user base overall)
A simple tag (post suspended ticket recovery) to generate lead analytics in order to ensure clients emailing in (rather than using our widget) would be brilliant. From there, we can look to action applicably in forms of preventing false-positive suspended tickets going forward.
Likewise, it'd be helpful if a ticket that has been recovered would display some form of UI for general agents (i.e "Recovered from spam" label next to specific emails whilst also confirming date/time of ticket when it was initially sent along with date/time when it was recovered).
Currently, if a ticket is recovered in spam - the only indicator is that the correct time an end user initially sent the email shows in ticket instance and the recovered time/placement of ticket shows in activity log. This can sometimes play out to be counter-intuitive with our agents as they're not sure why this happens, until further explanation is provided from our side.
Of course, I'm aware that we should take due diligence when handling suspended tickets but trying to do so at a meticulous level becomes very time consuming and seems disjointed from the rest of the wonderful reporting capabilities linked to Zendesk.
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!