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Trigger condition based on receiving email's subaddress (ie, plus address)

Related products:Support
  • October 13, 2023
  • 2 replies
  • 31 views
Damon11

Many email providers support "plus addressing" or "subaddressing".

For example: our receiving email address of `support@example.com` can also receive messages at `support+foo@example.com` and `support+bar@example.com`.  

Our organization has used this feature for many years to filter incoming messages (especially those from automated sources we interact with).

We are requesting a feature where we can leverage the subaddress information when creating trigger conditions.  Currently, the `Ticket -> Received at` condition does not allow us to specify a subaddress.  This conditional field could be updated to allow users to type in a subaddress (based on the registered domains) or a new conditional field could be created.

Thank you

    2 replies

    Shawna James
    • Shawna JamesCommunity Manager
    • Community Manager
    • October 19, 2023
    Hey Damon, thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add you support by upvoting this post and/or adding your use case to the the comments below. Thank you again!
      J
      • Joel19Product Manager
      • Product Manager
      • February 5, 2025
      Hey Damon, thank you for taking the time to provide us with this feedback! 
       
      This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 
       
      Thank you again for your feedback and for being a valuable customer with Zendesk.
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