Our help desk(agents) uses Talk for incoming calls but that is not the helpdesks sole function. It would be ideal if we are able to answer and end calls from our headsets. It isn't possible to always be sitting in front of our monitors, but we still have the need to answer calls.
The current issue is that we are only able to answer calls while sitting in front of the computer. Having the ability to answer calls from the headset would keep productivity steady when having to be in our warehouse or up setting up machines not in front of our computers.
This is something we are affected by daily. If we leave the computer for a moment we have to remember to go into away. Before switching to talk using our local cisco number we could answer calls from anywhere in the building.
The only workaround we have found is forwarding to a cell phone. Obviously this is not ideal due to additional fees and requiring a separate device.
A chrome extension or app allowing to answer and end from the headset would be great.
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