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August 17, 2011
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Ability to merge organizations

Related products:Support
  • August 17, 2011
  • 211 replies
  • 464 views

We absolutely need the ability to merge organizations much like you would merge users or tickets. It is not uncommon for one of our customers to acquire another customer or for a company with two different business units that had separate purchases to ask us to merge their accounts and manage as one unit. Zendesk does not seem to offer the ability to merge at this level.

One possible (but ugly workaround) is to re-link all users from the disintegrating organization to the surviving organization and then either "delete" or somehow mark inactive the account that is being consumed. Zendesk should provide this capability with the full understanding that all activity and history is merged and only one account will survive at the end.

    211 replies

    June 1, 2016

    OMG.. Yes. We need this badly!

    June 7, 2016

    +1

    June 7, 2016

    We require this feature. Can someone please let us know when/if this is slated to be added?

    June 8, 2016

    why is there so much demand here and absolutely no action over so many years of this request?

    June 8, 2016

    @Daniel Rose

    It seems that no one pays attention to customer needs Zendesk

    DJ34
    June 8, 2016

    +1

    June 21, 2016

    +1 yes, need this now so badly!

    June 21, 2016

    WE NEED THIS! We can do it for users, why can't we do it for orgs?

     

    July 5, 2016

    We also REALLY need this. Seems odd that you can merge users but not organizations.    

    July 8, 2016

    We have been using Zendesk for years and I cannot tell you how much extra effort it has taken to manage organizations because of this Zendesk limitation.  Having the ability to merge organizations would save us a loads of very valuable and expensive time.