We use Glean to find, summarize, and connect customer data across our apps, including Zendesk Support. We need to include customers' Help Center search results and article views in the dataset. Request: Either make the event data available via API or include it in data sent to Segment.
Feedback submitted
Ability to send Help Center event data (views, searches) via API or Segment integration
- Product Manager
Hi Christine! Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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