Actions not available | The place for Zendesk users to come together and share
Skip to main content
Delivered

Actions not available

Related products:Admin center
  • June 12, 2025
  • 4 replies
  • 3 views
Ahmed11

Hello,

I created 2 actions to extract metadata from tickets. They have been tested and they work as expected.

These actions do not seem to be available in flow builder.

I thought it could be cache issue, but it persists after 3 hours of the action creation date. Clearing cache did not help.

    This topic has been closed for replies.

    4 replies

    Z
    • ZhanhuaiEmployee
    • Employee
    • June 13, 2025
    Hi Ahmed, TD engineer Zhanhuai here. FYI we are fixing this issue. It's an issue caused by malfunctioning cache within one of our backend systems. You could expect this to clear within the next few days.
    Nedialko13

    Hi Zhanhuai Huang,

     

    Do we have any news on when we can expect a fix for this issue?

     

    Regards,

    Nedialko

    Ahmed11
    • Ahmed11
    • Author
    • June 17, 2025

    Hi @zhanhuai 

    Thanks for the quick solution. I am now able to see all of my created actions including the ones recently created.

    Brett Bowser
    • Brett BowserCommunity Manager
    • Community Manager
    • April 2, 2026
    Feedback submitted→Delivered
    Terms & ConditionsCookie settingsAccessibility statement