Add link support to callouts

First of all: love the addition of callouts to Zendesk Knowledge! We’re currently migrating to Zendesk and our old solutions had them, forcing us to recreate them using custom HTML elements/CSS styling. Having it “Zendesk-native” is a lot better in the long term!

Please give a quick overview of your product feature request or feedback and note who in your organization is affected by this issue [ex. agents, admins, customers, etc.] (2-3 sentences)

Unfortunately, the content that can be created within callouts is severely limited. Not allowing headlines is not a big deal and not allowing images is probably also for the better. However, not being able to add links within callouts pretty much means we won’t be able to use them for now.

What problem do you see this solving? (1-2 sentences)

Callouts are often useful as sort of interruptions to the flow. A “hey, this might be important, there’s more info about it here”, for instance. Which is why it’s so frustrating to not be able to add links.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

Well, it’s a simply lack of support, so it happens pretty much every time we want to create a new article with callouts.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Yes, we’re using custom HTML that is styled using custom CSS to achieve something that looks very similar to the callouts launched just now. It makes the editing experience worse because you can’t use the native callouts the editor offers, but it supports links (and pretty much all custom styling).

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Add the ability to add links within callouts. That’s all we need, really :)