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Admins should see ALL Dashboards - even if not shared to them

Related products:Analytics
  • May 25, 2021
  • 39 replies
  • 10 views

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39 replies

Hannah12
  • June 9, 2023

+1 on this


Lloyd11
  • June 14, 2023

This 100 times over

Quite surprised it isn't a built in feature, becomes such a pain to gain access into reports from off-boarded agents from our side. 

Major pain point within Explore.


Tobias11
  • Contributor
  • July 28, 2023

+1 it´s a disaster I need add my Admin Team as default in each board.


Anastasia11

+1 Zendesk Admins should have access to all dashboards (by default).


Atanas
  • Newcomer
  • August 2, 2023

+1

An Admin should be able to see everything that is going on a Zendesk instance, NO exceptions. 


  • September 14, 2023

+1

this post has been flowing for 2 years, why this feature has not been implemented yet?


Walter11
  • Employee
  • September 28, 2023
Dear valued customers,
we've listened to your feedback and understand the vital role admins have in managing and overseeing data within our organization.
 
We’ve just enabled the ability for admins to view and edit all dashboards created within your account. 
No more challenges with inaccessible dashboards when a user leaves, or uncertainties about publicly shared data. 
 
You can learn more about the feature here
 
Thank you for your continued support and feedback!

  • September 28, 2023

WHOOHOO!! Thank you, Zendesk!! SO SO helpful. 


Rusty11
  • Author
  • September 28, 2023

I just got an email saying my feature request has been implemented and admins now see ALL dashboards! 

THANK YOU Zendesk for making this happen!!!

My infosec team is MUCH happier now.


Bruno11
  • October 3, 2023

Definitely waiting for this one!


  • October 3, 2023

Hey Bruno! Zendesk just added this feature! The wait is over :)


Tobias11
  • Contributor
  • November 2, 2023

It´s still not rolled out / completed.


Hannah12
  • November 2, 2023

Hi Team, I noticed this as well last night. Upon checking the announcement, I saw a Zendesk Tech commenting on the post saying this was rolled back due to unforeseen issues. Kind of frustrating but understandable if there were serious complications with this. We'd want to have something that is smooth sailing versus broken!


Walter11
  • Employee
  • November 16, 2023

Hi @bruno11 @hope11 @tobias12 @hannah12,
I am glad to share that the feature is now again available.

We look forward to hearing your feedback.

Regards,
Walter