Announcing a new ticket preview experience in views - Action button missing | The place for Zendesk users to come together and share
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Announcing a new ticket preview experience in views - Action button missing

Related products:Support
  • February 3, 2026
  • 1 reply
  • 0 views

Hi all, 

 

This is a nice update but our agents are not able to turn on the new preview. Their action button seems to be missing. 

 

Am I supposed to make changes in the admin center first or is something going wrong? 

1 reply

  • Newcomer
  • February 10, 2026

Same here…