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App builder not having necessary permissions to overwrite/delete index.jsx

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  • February 19, 2026
  • 2 replies
  • 3 views
Avi11

Hi,

 

We had an app built. During testing, we used a simple API endpoint with GET. But later we enhanced our API endpoint to POST with Authorization Headers, and then when prompting the App builder to change the API method, it gets stuck on the part that App builder has access to index.jsx in read-only, so it creates App.jsx

 But the app itself both in test and publish, is still using the old GET endpoint as checked in the inspect tools. 

Can you please enable the functionality for App builder to have a reset on the index.jsx. 

I started with a new chat but that as well is stuck with no response.

    2 replies

    Emily31
    • Emily31Product Manager
    • Product Manager
    • February 19, 2026
    Hi Avi! Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
     
    C
    • CMI
    • February 24, 2026

    This is a major issue for me as well.  I have app builder code in our production Zendesk that's heavily relied on.  A change made today somewhere in the Zendesk system has caused one of those apps to error and fail.  But the AI can no longer make changes to the code as it's in the read-only index.jsx file.  My AI also attempts to write changes into the App.jsx file, but it can't touch the existing code contained within index.jsx, which still executes.

     

    Even if it doesn't allow new changes or additions to index.jsx, there has to be a way to move the existing code from index.jsx and into App.jsx.  It can't just be locked down and made permanent.

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