Approve user sign-up to Help Center

Can someone from the Zendesk product team comment here. This request has been going for a while and it seems something that many people want. It does not seem very challenging to implement.

Can you please put it on the roadmap.

Thanks

Yes we too are interested in this feature request. We want to either be able to customize our Sign-up page to add some questions or be able to control somehow who gets accepted by Zendesk to our Community. Maybe the approval process could go through us. This is very important to us.

+1

We would be very interested in this too.

We are in the process of migrating our knowledge base and while there might be an option to import users in bulk, it would be much easier for everyone at the company to simply register a user with their domain account, Admins get a notification and we approve or deny the access.

There are always people coming and going in big companies or changing departments so keeping track of everyone is near impossible at times.

I mention domain accounts because in our case we have log in setup with Exchange. So if someone leaves the company then they lose all access. Including the Knowledge base.

+1 on the feature

Can Zendesk really get this feature done? I think it's a high-level security problem to a company. I don't want competitors to even take a glance into my knowledge base. If everyone can sign up and view the knowledge base easily, it makes no sense to set the permission. All I can do is just to check daily to kick out the strange sign up users, it's not reasonable. It's necessary to have approval settings. 

We also really need this feature to have control who has insight into our help-center and therefor a lot of detailed information of our product...

It's been 4yrs.  Any update on this?

We could really use this too.  Can we get this implemented ?

Thanks all for your comments. This is the first time this has come across my attention, and I wanted to reply, because I think this is an interesting and useful idea. It's a fairly significant project for us, so I don't think I can immediately speak to whether it is something we can deliver on or when. I have started an internal conversation about it. 

I think this is interesting and valuable because I've always felt there was a missing "middle layer" of permeability for end users to sign up in your account. We have the wide open version which allows anyone to sign up and create tickets, and the fully closed off version in which only users created by your agents can interact with your Zendesk ticketing and help center. 

So, no specific timelines I can share now, but I wanted to thank everyone for this feedback, and confirm that we have captured it for review.

This feature request gets my vote too! 

Hey, all – We really appreciate the interest and feedback here. I can definitely see how this idea has merit. I agree that the gap between an open helpdesk anyone can join and a closed one in which all users need to be created by an agent is pretty big and leaves a lot of potential middle use cases out.

We don't have any plans around this right now, but we'll keep it in mind as we look at ways to enhance our tools for user management.

This remains an issue for our company where we have different organizations that are part of a broader account and all use the same email domain, so we cannot automatically add Org tags to endusers who register themselves. 

What would be super helpful is a simple trigger that anytime a new email address/user joins the Help Center and registers, a support ticket is generated to notify our help desk team so the contact can be verified and tagged.  That would provide a quick and easy way to verify who is registering for our system, and grant them the access they require to access what they need.