Banning users in messaging

Hi Chris, 

Thanks for sharing the feedback. Bringing the ability to ban users on Messaging is on our roadmap but I am unable to share a timeline right now. 

Regards,
Ayush

Hi @ayush11 any word on a timeline? This is the one showstopper from us migrating from Live Chat to Messaging

Hi @dan13, 

I would assure you that this is still on our radar. We plan to look into in early next year for development. We will publish in the community once we have more concrete dates.

Regards,
Ayush

Awesome, thanks Ayush I will keep an eye out :) 

Hi @ayush, @christine17 - Just adding my voice as another customer. Our team will not be moving to Messaging until this functionality is implemented.

Thank you for your hard work!

I would also like this feature implemented asap

This is an absolute hard requirement for conversion for us, we must be able to protect agents from 3rd party harassment.

+1 on this. We had this functionality in Chat which was helpful in protecting agents from abusive or inappropriate behaviour. To now have no way to stop these pests feels like a step in the wrong direction in our shift from Chat to Messaging. 

+1 on this too

This is becoming more of an issue for us too - really looking forward to any news on getting this functionality back please! 🙏🏻

+1

I made a tutorial on how to ban people https://support.zendesk.com/hc/en-us/community/posts/5952302901658-How-to-ban-people-in-Messaging

We really need to be able to restrict (ban) end-users in Messaging by IP and/or location.

Does Zendesk have any suggestions for dealing with serial pests on Messaging? 

Ability to block via IP (which was available in Zendesk Chat) is a must, we don't want our agents bombarded with spam, abuse and everything in-between. 

Latest update was early 2023 for development, is this still on the roadmap? 

Hi Nick/Yahor, 
Banning users is on our roadmap and it's a top priority for us in 2024. We are in early planning stage and I will have more to share in the coming months on the rollout plans. The workaround suggested and and suspend users capability can be looked for profile based banning option.

Eagerly waiting this update. Surprised this wasn't on initial rollout. We are having a large issue dealing with harassing and vulgar customers that we can't get rid of in chat.

Obviously, suspending requesters (by email address) is still possible, but this does not stop requesters from creating multiple requester profiles by using unique email addresses. We anxiously await the ability to ban via IP address.

@arpan - Will we be notified of implementation of this functionality here?

Eagerly awaiting this feature. Any news on where it is at or if it is on a roadmap yet?

Arpan Nagdeve Shawna James - do we have an update with this feature request for messaging? We will really appreciate if we can have this feature like in Live Chat that we can easily ban visitor.

We have had instances where our staff members have received racially abusive messages, and we are not even able to block them. Is there any update on this? It's a key feature that is missing.

Absolutely a needed feature

Please add this banning/ filter feature

Dear Community

Thanks for your feedback and upvotes. This feature has been prioritized and is on our 2024 roadmap.Per our Community Guidelines that we do not provide specific timelines around releases for our product and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.

Thank you again for your feedback and for being a valuable customer with Zendesk.

Best,

Naina 

Zendesk Product Management

+1 

We also need the ability to be able to ban abusive users.