Banning users in messaging

+1 We need this ability to ban users in messaging that are being abusive. Thank you! 

@naina Is there any update on this?

Any update on this feature? Staff have experienced abuse and the ‘customers’ cannot be blocked as they are using different email addresses

Hi there

 This feature has been prioritized and slated for release later this year. Please keep an eye out on our Announcements page.

We are going to leave this post open for comment to allow others to provide their feedback and use cases, post launch.

Thank you again for your feedback and for being a valuable customer with Zendesk.

Best Wishes

Looking forward to this feature release! Hopefully, it is available soon. 

Hi Community

This feature is now released. Please refer to the announcement post - Announcing user suspension for the messaging channel.

Thanks

Hi Community

This feature is now available. Please refer to the announcement post - Announcing user suspension for the messaging channel.

IP Blocking is slated for 2025.

Thanks

Hey,

In my opinion, there is still another issue remaining and it is that this permission is not separated but is part of another one in the “Role” management:

I'm not sure if this is being raised or talked about anywhere else as this is a big issue for us as well as some agents will take advantage of this and just start blocking players but we need the agents to have access to edit end users profiles.

Hi there,

I am confused. Is this not the exact same suspend feature from before? I don't really see how it is any different or how it prevents people from opening incognito windows to spam the chats with fake accounts.

Spot on, Brayden - with the old Zendesk Chat we had the ability to block by IP Address which was a handy feature. Although  it didn't stop people from using a VPN for a different IP address it was still a greater deterrent than just an email address/private window which is very easy to do.