I was just doing some reporting and had a spark of inspiration to gather character count from public comments. Since this is not a native functionality of reporting within Zendesk, there's a workaround that I found that utilizes a ticket field and a webhook to provide the ability to report on character count for public comments.
What I've run into though is having to add that new ticket field to every single ticket form in our instance (80+ ticket forms across 3 brands). Without the ability to add this field (even if it's just at the bottom of the ticket field list), I now have to spend hours adding it to all form types. I feel like the Forms editing area within admin has been a little neglected over the years, and this would be a good functionality to add.
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Bulk Adding Ticket Fields to Forms
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