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Bulk Create Tickets

Related products:Support
  • October 6, 2021
  • 5 replies
  • 39 views
K

Good afternoon,

I would love an option to bulk create tickets via CSV upload.

My organization is in the technology field, and we have customers contact support for any number of devices. Ideally, I would want to track each serial number they had to troubleshoot and provide them + other data points to Engineering.

In instances where customers need help with multiple devices (which can sometimes be over 100 devices), it wouldn't be efficient to have a representative create that amount of tickets manually or have 100 fields titled "Serial Number 1, Serial Number 2, etc.)

 

Right now we're just using an Excel sheet to itemize all affected serial numbers instead of spending time reviewing each ticket.

5 replies

Dave12
  • Dave12Employee
  • Employee
  • October 7, 2021

Hi Kevin,

Fwiw, there's a paid app in our Apps Marketplace that I think could do this for you: Import app. Sounds like you might use this a lot, so it could be worthwhile.

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(note: edited to fix the first link)

Lou11
  • Lou11
  • October 7, 2021

We create bulk tickets all the time using an API. I'm not technical enough to explain it in detail, but I do know our developers created the process using .NET. We load a spreadsheet and the process does the rest.

Dave12
  • Dave12Employee
  • Employee
  • October 7, 2021

Thanks Lou – yes, you can create tickets in bulk via our API using the Create Many Tickets endpoint.

CJ95
  • CJ95
  • October 8, 2021

I would also love to see this -- I'm currently building out my own API version of this, but it would be much nicer to have this as a native feature in the product, and not require a bunch of API expertise and Python code (in my personal case). 

    Abdelhameed

    @cj95 I Agree with you 

     

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