Hi all,
Is it possible to have a timestamp for call answer and call end times? I would have expected these to be very basic fundamental things to report on, but apparently not. Has anyone else tried to report on this?
After working with ChatGPT a little I was able to work out how to create a custom attribute for a rough end time by subtracting the call duration from another timestamp, but I think the timestamp I had to work with was the call connection to ZD not the time the agent answered. If I can get an accurate representation of the actual answer time (Leg - Timestamp covers too many things imo) then I can subtract just fine, but I don't know if I can even get that.
I really don't understand why these two values are seemingly so difficult to do.
