Seems like last week I was able to sort my tickets by subject. Now the up/down arrows are gone and clicking on subject no longer sorts. I would love for this feature to be added back.
Feedback submitted
Can no longer sort tickets by Subject
It's not an option on my views either. I think I saw an article that it was being removed.
Why would they remove it? Was super critical for us, and the fact it's removed from View Admin leaves us no workaround.
Any chance Zendesk will see this thread?
JMM
Hello,
Zendesk has changed this feature. More information here:
https://support.zendesk.com/hc/en-us/articles/4615306914458-Clarification-about-announced-changes-to-views-sorting-capabilities-and-pagination
Best Regards
Nils
Sure seems like more than 2% use this feature, based on comments. And not sure why I’m even commenting, you’ve made your decision, we have to live with it.
But honestly, your explanation was weak. Resource consumption/scalability, to sort by subject. If you guys need some help in the dev department, let me know.
JMM
- Employee
Hey John, we have over 100000 customers, so while the number of comments is high for what you might generally see in the community, as a percentage of our overall customer base it's still a small number. That said, we do have engineering positions open – you can find them here: https://jobs.zendesk.com/us/en/search-results
Cheers, Dave. While you have 100k+ customers, I doubt everyone experiencing the same frustration posted to the community. And those positions…any 1099 offers? Can’t leave my day job, but happy to moonlight. All in good fun. Will stop being lazy and use automation to group.
JMM
- Employee
Thanks John, I don't think we're hiring contract engineers at this point, but I do appreciate your understanding :)
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