Can we restrict the custom ticket status basis the groups/role? | The place for Zendesk users to come together and share
Skip to main content
Delivered

Can we restrict the custom ticket status basis the groups/role?

Related products:Support
  • July 4, 2023
  • 35 replies
  • 31 views

Show first post

35 replies

  • August 1, 2024

Our team is in need of a feature like this. We have separate groups that use zendesk in different ways and need custom statuses for each 


  • August 2, 2024

Any update on this? This would be a fantastic feature for managing multiple user groups workflows separately. It's bad enough we can't delete custom statuses once they're created, having an infinite list of statuses will be a terrible user experience across teams. 


+1 on this, need to be able to assign specific statuses to specific groups


  • September 4, 2024

+1 this is a must have


  • September 26, 2024

+1 

 

this would unlock value from the custom status' feature for us. Really interested in this. 


Mark67
  • October 8, 2024

+1 much needed feature.


  • October 11, 2024

+1


Jennifer39
  • October 23, 2024

We have over 50 groups wanting different statuses. Do you have an ETA on when the Groups option will be added to this feature?


  • October 23, 2024

The Zendesk team needs to come reply/close out this thread. This was released as a feature last week and is now doable by limiting ticket statuses to your ticket forms… so as long as each of your groups uses a different ticket form this essentially accomplishes the same thing and allows you to only show relevant statues to agents https://support.zendesk.com/hc/en-us/articles/7755811560346-About-form-ticket-statuses 


Rayhan
  • December 8, 2025

hi Zendesk team, is this still not available?

wondering since custom status allows for multiple team to operates hand in hand in one environment, but not limiting the status list will confuse people across different team