Basically I want two agents to have different status available to them (Apart from the default status - New, Open, Pending, Solved).
Is it possible to make the custom status visible/invisible based on user's group/role, or any other paramter?
Basically I want two agents to have different status available to them (Apart from the default status - New, Open, Pending, Solved).
Is it possible to make the custom status visible/invisible based on user's group/role, or any other paramter?
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