I don't think setting business hours is the best idea for allowing/denying the chat bot to try & connect to an agent. Sometimes people work in off hours, and sometimes people aren't in front of their PCs during the entire workday.
The Chat Bot should simply check if there are active agents online and if so, it connects the chat. If not, it opens a ticket.
Simple enough, no?
I tried setting this up using the Bot, but its only possible to let him check the opening hours it seems.
Is there a workaround known for this?
As in, I want the bot to check if theres an agent available with the status "Online" and otherwise have him behave like were out of business hours.
Has anyone tried to use agent availability API with bot to get it?
https://developer.zendesk.com/api-reference/agent-availability/agent-availability-api/introduction/
Hi @attractive.media it should be possible to solve this use-case and configure conditional behavior in the bot builder based on agent availability. Try using the Make API call step type with the agent availability api Anton mentioned above and let us know how you go.
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