We keep getting complaints from our customers that the zendesk chat widget attach button is not very user-friendly.
Fixing all the above would make it much more useful.
Thanks!
Yes, it will be a great help if we add this feature in chat. Thank you
Yes, this feature will be great. So the client can check which file is supported in chat.
Yes, this addition is much needed in the Chat option as this will help in the real-time solution of the ongoing issue. This can save time and we could get a happy and satisfied client.
Yes, these are frequent complaints we get. It would be a great help if we could easily attach images and office files.
It will be a really great help to add that feature in the chat window.
It will be a really great help to add that feature in the chat
Almost every chat somehow has drag-and-drop or paste support. Personally, I'm struggling with this functional gap while chatting with ZD support.
Hi Mor,
Thanks so much for taking the time to share this feedback. Unfortunately, there are no plans to support copying and pasting image files into the widget. However, customers can drag and drop images into the widget today. I've forwarded this feedback to the Widget team.
Re: Supported file types - here's a list of supported file types on Chat. Unfortunately, there aren't any plans to address supported file type limitations in Chat. However, Messaging does have a more extensive list of supported file types, which includes Office files.
Hope this helps!
- Sarah D.
@sarah36 you're right that Messaging does have a more extensive list of supported file types, however, many of your clients provide technical support (as do we) and require receiving archived or zipped files such as, but not limited to, *.tar, *.tar.gz, *.z, *.zip, *.7z, *.rar, etc.
Being unable to receive such files slows support and is inconvenient for the customers, which may lead to them being unwilling to help and send the file via another channel such as email.
We definitely need either custom file formats being available for uploading, or zipped files support at least.
Hi ZD team, do you have any updates regarding the enhancement of the live chat feature? This improvement would greatly benefit our customers who use it. Currently, finding files on their local systems and the limitations on file types can be quite cumbersome. Please let us know if there has been any progress. Thank you!
This phenomenon is not directly relevant to this topic. But let me put this phenomenon here. When copying & pasting character strings including * specific letter from text file to this Zendesk text field on the webpage. Those asterisk letter is not reflected correctly somehow. Is this situation occurred in Zendesk only ?
For instance, e*qzb*RJ => eqzbRJ
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Thank you for taking the time to provide us with your feedback and to everyone else for adding your comments here as well. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!