[Closed for comments] Customization of the dashboard

+1 This is highly needed...

Since we alrerady have different "views", why not just allow the user to select one of his/her views for the "main page" (you can use your current Dashboard view as default if you like, but please allow us to change it)?

That would most probably solve this bug / feature request for over 90% of the people, and it looks like you have everything already in place to do it (views work fine).

As it is now, I find the dashboard to have little value for me.  If I were to be able to use one of my own custom views instead, it would be something actually useful.

I have almost 100 agents using this as their default view, and I'm constantly reinforcing them to ignore that default dashboard view. You guys are killing me over here. 

I'm not sure why an app or even Admin needs to be involved. Something as simple as allowing an agent to change what tickets are displayed (e.g. I belong to multiple groups and only want to see these tickets) and favorite view links. Just the ability to add existing "entities" to this page would require little programming and cause no "damage"

My biggest frustration with Zendesk as a new user is it is all or nothing. Either you have to be an Administrator and you can do everything or you are below an Administrator and can do virtually no customization. There needs to be some middle ground to allow end users to perform some amount of interface customization to make this tool work for them.

+1  for having the possibility to get your own favorite view at the Dashboard

+1 from me. Enable modification of the dashboard like any other view or allow administrators to set a custom view as the default "dashboard" at agent login.

Like so many others here, I don't need anything complex.  Just let me nominate one of my views as the Dashboard display, even if this is set for my whole company.  The current display is useless but I only need to change some columns and include the absolutely essential (for us) Organisation field.

I agree with all the above comments. We don't need anything too fancy, but the homepage dashboard should be able to be manipulated.

+1 for customization. Why cage us to a default view that is of little to no use for most? At least per org. but what would be even more awesome is per user.

We are about to make the switch to Zendesk in the coming months and although being colored by an all self built solution in a small company, at least choosing what your default view should be is for us very basic.

With that said I really like your product so far even if we are not yet operational. Any news on this topic?

We never use dashboard. Our agents are part-time support with slightly different focus areas depending on their primary work. I have created a view for each agent that shows them only the tickets they need to attend. I'd rather have Zendesk to start at whatever view is set as default for an agent instead of showing the Dashboard that fits no one. Or simply set a cookie to remember last visited view and show it instead of the dashboard view.

#1 non-advertised google search result for "Zendesk Dashboard View" led me to this forum posting.  Using ZD Forum searching isn't as good as Google - but that's for another topic I suppose.

* Why not allow Admins remove this button/view for Agents?

* Why not allow Admins customize this view?

* Why is ZD forcing this view on Agents?

I would love to be able to edit the dashboard to add the on hold and pending tickets to the list of "Tickets requiring your attention"

This is an absolutely ridiculous thread. I can't believe ZD's original response to this and the obvious demand for change.

Looking forward to help in making this feature happen.

I sympathize with your frustration Hudson but we can't know ZD's prioritization. There may be a half dozen critical bugs or longer-requested features that need to be released first. It's never as easy as it looks. 

Here's my input on what I want from the Dashboard "Updates to your tickets".  I want to see all updates from end-users, but I do not want to see updates from others admins/agents.  There are only two of us - he is Tier 1 and escalates many tickets to me.  Unfortunately, I'm not getting caught up on a daily basis - not even close.  I use "Views" to work through the tickets, but I like to use the "Updates to your tickets" to see if I get any quick responses from end-users on emails that I've sent today.

Currently, whenever my co-worker is online, my "Updates to your tickets" gets slammed with all of his escalations to me.  See this screenshot:

https://www.dropbox.com/s/hm5hjykx59js8y5/Screenshot%202014-06-09%2014.51.08.png

The responses from end-users get lost in the shuffle.  I don't plan to tend to his escalations right away - I'll do it in chronological order.

So I would like the ability to hide all "Updates to your tickets" from him so that I can only see the responses from end-users.

Thanks for listening!

-Nikki

Please, please, implement this feature. I am about to write some jank custom javascript so I get returned to My Tickets instead of the dashboard but I don't want to. The sad thing is the update feed is rather nice, but not seeing all my tickets is not.

I would like to say a big thanks for at least implementing the ticket number and allowing sorting on the other columns.  I sincerely hope that Zendesk will consider implementing some of the other previously-mentioned customizations.  Thanks!

Sorry, but I'm not taking the time to read the history.  Since DASHBOARD is the big button top left, why can't we see ALL tickets instead of just YOU and GROUP?  As an agent and manager, I would prefer not to bounce from DASHBOARD to VIEWS.  Please put ALL in between the two boxes there already or make it user customizable.

I also vote for a feature to customize the dashboard. It appears essential to customize what ticket stats to be displayed there.

+1 for being able to set a view to show on the dashboard

I also vote to have the dashboard customized instead of having the default one provided by zendesk !

It's impressive how Zendesk is not showing interest about this request thread. I even asked for feedback via Twitter (https://twitter.com/gaelle_lo/status/501288862455709696) and they ignored it. It seems that Zendesk has some room to improve it customer service...

I have just moved over to the new Zendesk and the Dashboard is the thing I dislike the most.  I do not see the point of this and find it a waste of space as the home page.  Really needs to be customisable.  I have voted. :-)

It is a shame this has remained unaddressed in so long. The "updates to your tickets" feed is perhaps the most useless part of the dashboard, and makes several broad assumptions about how companies manage tickets.

I did write an adblock filter to permanently hide this column, but given the zendesk page structure it leaves a large empty column rather than closing nicely, so instead I wrote a filter to hide the "home" icon so users can't get to the dashboard in the first place. Works a treat, especially after I added custom views for the rest of the tickets.