[Closed for comments] Customization of the dashboard | The place for Zendesk users to come together and share
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Matt31
December 10, 2012
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[Closed for comments] Customization of the dashboard

Related products:Support
  • December 10, 2012
  • 203 replies
  • 368 views

In the new Zendesk Interface, the dashboard by default displays a "Tickets Requiring Your Attention" view. (I realize this is not a "view" in the Zendesk-defined sense)  This way of looking at tickets is not customizable - the fields displayed cannot be altered, the column widths cannot be changed, and there's no way to "anchor" alternate views on the left side where the existing icons (for dashboard, reporting, settings, etc) reside.  Those are features we consider vital in order for us to use the Lotus interface.  The most glaring omission on the default dashboard is the absence of the ticket number.  It would be great if Zendesk started by making that change, and then making the dashboard customizable so that it has real value to those users who need a different dataset than Zendesk has provided by default.

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      Bob23Employee
      Employee
      December 1, 2014

      Hi everyone - we do have a development task to make this feature available. I will check on our progress and see if we can get this taken care of soon. Thanks again for your patience.

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        Matt98
        December 30, 2014

        +1

         

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        Thomas68
        January 13, 2015

        +1

        We recently started working with Zendesk as well and provide support for a lot of different Brands (+10). One of the things we miss in the Dashboard is what brand the ticket has been assigned to.

        If the dashboard would be more customizable, this and other issues preventing agents from working between a load of views and the dashboard could be maintained to a minimum.

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          Matthieu12
          January 20, 2015

          Hi Bob,

          any news on this?

          We are exactly in the same situation as Thomas ans so really interested by a potential changes reagrding cusotmization of the dashboard view.

          thanks

            .
            .max
            January 20, 2015

            No point in waiting. Create a starting view to your liking and add a bookmark in the web browser.

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              Bob23Employee
              Employee
              January 20, 2015

              @all - Thank you for checking up on this - you are not forgotten! We have some VERY big features rolling out shortly that are taking a lot of resources. I know that doesn't help with the wait, but we can only focus on so much. 

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                Emily45
                February 5, 2015

                I'm about to roll out Zendesk to a much larger portion of my company and getting a dashboard that could be customized would go a long way to me selling the additional cost off the all of the new licenses. Zendesk is great and a massive improvement over what they were using but that dashboard could be so much better. Hoping for great things in the "VERY big features" that Bob mentioned 2 weeks ago.

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                  Daniel136
                  March 4, 2015

                  anyone know what the very big features are? Is there a place we can find out what's coming?

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                  Charlotte22
                  March 6, 2015

                  Being able to set the dashboard to a custom view on a group/user level would be extremely useful. Our dashboard has personally requested this change because it's feeling so neglected so please, do it for the dashboard!

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                    Ravi12
                    March 9, 2015

                    We need to be able to customize the agent dashboard. 

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