In the new Zendesk Interface, the dashboard by default displays a "Tickets Requiring Your Attention" view. (I realize this is not a "view" in the Zendesk-defined sense) This way of looking at tickets is not customizable - the fields displayed cannot be altered, the column widths cannot be changed, and there's no way to "anchor" alternate views on the left side where the existing icons (for dashboard, reporting, settings, etc) reside. Those are features we consider vital in order for us to use the Lotus interface. The most glaring omission on the default dashboard is the absence of the ticket number. It would be great if Zendesk started by making that change, and then making the dashboard customizable so that it has real value to those users who need a different dataset than Zendesk has provided by default.
[Closed for comments] Customization of the dashboard
It's particularly galling to see this request still languishing in the doldrums, given that the plan for the much-vaunted and long-awaited "live" dashboard (showing Support, Chat and Talk data in one place finally) has now been announced as an additional purchase.
- Employee
Hey everyone,
Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.
We don't have a timeline to share right now but we are actively reviewing your comments and use-cases on this thread.
We understand the need to be able to customize the dashboard: add your preferred column fields in the dashboard view, hide or minimize the view, remove certain fields from the dashboard and more.
We are listening and will make sure to include your use cases when we start making progress on this. Thanks!
- Employee
Hey everyone,
Thanks for taking the time to share your feedback with us! My team is responsible for the agents home page and we're currently re-thinking this experience at the moment.
We don't have a timeline to share right now but we are actively reviewing your comments and use-cases on this thread.
We understand the need to be able to customize the dashboard: add your preferred column fields in the dashboard view, hide or minimize the view, remove certain fields from the dashboard and more.
We are listening and will make sure to include your use cases when we start making progress on this. Thanks!
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