Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
I would like to be able to collapse the call transcription, when created in a talk ticket. it makes sense to be able to do so as some calls can be very lengthy, with the transcription taking up so much room.
What problem do you see this solving? (1-2 sentences)
It will stop ticket lengths being longer than they should be.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
We turned off the option to see transcripts, not utilising the feature and its benefits.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
No current work around or option to choose this, to my knowledge.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Simply have a + button which we can use to open the transcript when needed. The transcript should remain minimised once the call ends.
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!