CSS branding not applied to sign in page (Help Center)

Critical user experience requirement.

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+1 !

However many websites that used ZenDesk achieve that feature.. that's something that I don't understand. People like: http://cakemail.com/login-support?locale_id=1&return_to=http%253A%252F%252Fsupport.cakemail.com&timestamp=1383744915 or pinterest within this help center

Those sites you referenced built their own login page and used Zendesk's ability to to a SSO to allow the login form to work.

I was thinking about it but I just think about the part of make my own log-in page. I don't understand what you mean with "used Zendesk's ability to to a SSO to allow the login form to work". Could you explain Mike, please?

If you have another system that users are logged in to you can build a single sign on / SSO just like Zendesk does for Google, Facebook and Twitter.

Mmm.. ok nice clue. Thanks. I will read about it and try to solve it.

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Hi @Andrew and product managers at Zendesk, any idea when you'll be implementing this feature for your customers? The last update you gave us was back in February. It's now August 2014. Having the ability to edit the Log In page would make us look more professional and we could actually use our custom logo - rather than having to mock up something that will look 'ok' on a white background (p.s. our logo is white, and it's layered on top of a navy blue banner...but only in our Help Center). 

Hi Janet,

Thank you for asking and sorry for not updating you earlier. We are actually in the process of implementing a new sign page for Help Center that will replace the current standalone sign in page (and registration page, forgot password page, etc.). The new sign in solution will appear as a modal (popup) on top of your Help Center instead of redirecting you to a standalone page. This means that you will stay wherever you are in the Help Center and see the branding and design of your Help Center in the background while signing in.

We hope that this will provide a much improved experience in that users are no longer redirected to a separate page for sign in, while the branding of your Help Center is maintained.

Unfortunately, I can't give a timeline for public release, but this is something that is currently in development and will go into production as soon as it is ready.

Any news on this one? Trialling the Zendesk now but think these kind of issues should not exist in such an advanced piece of software as Zendesk! :-)

any ETA on this ???

Yes, please. The last time I checked in on this was 2 months ago. An update would be great. Thanks!

ZenDesk seems very focused on the ability to provide well-branded pages. Except for login. This is very, very surprising.

I'm in the midst of converting from another support system, so the ability to post a message explaining to my users why the support page looks so different - and why their old credentials no longer work - is key to this kind of transition.

Your inability to provide a timeline, even approximate (e.g. 4Q2014), is disappointing.  There's a long list of people above who've asked for this feature.

Hi all,

Implementing the new sign in page (as described in the "official comment") has been no small feat, but we are getting closer. If everything goes as planned, we hope to roll it out this quarter.

We know this is important to you, so please hang in there, as we wrap this up. Thanks.

Any idea when in this quarter?

If anyone knows how to do the SSO bit when they are already signed into another site with Google Sign On to go straight through to the Help Center would be a massive help. 

Don't know much about this, so explain to me like I'm a 5 year old :-)

I want to customize login page.

+1 :) 

+1 +2 and a +3 please! 

This seems like a no brainer.  I'm really surprised this isn't a feature.  Here's my vote!