CSS branding not applied to sign in page (Help Center)

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+1 Sad that this has been in process for a year and still no definite timeline...

Is there an update on the timeline for the new login page?  It looks like the last update was 6 months ago?

Hey guys,

Apologies for the silence.

We've been hard at work on this, but unfortunately it's taken longer than expected. When working with authentication, we need to absolutely sure it works as expected and unfortunately we've continuously found bugs that we had to fix. 

As mentioned by Andrew Dahl previously, we have been working on a modal that opens the login on top of the page instead of redirecting you to a separate page, which should reduce the need to style it, since you can see your branding behind the modal. We'll also be introducing some events that allows you to build the dialogue yourself.

We are currently working on some problems with some older browsers, that we need to tend to before releasing it to everyone. But rest assured it's on its way. I know you've all been waiting for it.

I will update here when we are ready to release.

It's absolutely maddening that this still isn't available. 

Hi Tim,

I definitely understand your frustration and I wish it hadn't taken as long as it has. Hopefully we'll have this out soon, once we've settled the problems with the older browsers.

Christian - adding to how maddening it is that the feature isn't available is the lack of communication from you.  I'm sure that many of us here, as I do, work for software companies.  Is there some reason that:

• you are so uncommunicative?
• that you cannot update us on the progress (and setbacks) more regularly? 
• that you cannot give us at least a tentative delivery timeframe?

I know that it's hard and that things change over time, but managing customer expectations is part of the job of a product manager.

We've  abandoned our help centre documentation for this reason and others - although it's still live it's not doing us a good service. The only thing that's keeping us on ZenDesk at the moment is the number of active tickets that we have open with our clients.

Just so that we're clear on my use case here-

For my internal ZenDesk all of my users only use Google SSO to login. The separate username/password fields are incredibly confusing and generate multiple calls a week of "I can't submit a ticket". Having to roll an entire custom SSO solution is entirely unacceptable just to change the look of the login page. There are other reasons I need the branding here, but this is the most pressing. Had I known we couldn't do this I likely would have gone in a direction other than Zendesk. 

I love ZenDesk for almost everything that we do, it's a great solution, but clearly I'm not the only one that is both frustrated with the service being hamstrung by this one feature and the uncommunicative, totally opaque nature of the updates we are receiving.

Our use case is one of compliance.  Our privacy auditors, TRUSTe, require us to have a link at the bottom of any page that collects personal or private information (like your password) to our privacy policy page.  This also ties into our Safe Harbor certification.

We really need the ability to just add a link to the bottom of the login page.

Hey guys,

I've heard you loud and clear and I am going to set up a beta that you can all join, if you don't care about support for Internet Explorer 8. Note that no user on IE8 will be able to log in.

I should also reiterate that the solution we are adding is a modal that appears on top of your page with the login. For security reasons it is not possible to change the template of the login dialogue itself, but hopefully it shouldn't feel as out of context as the current login page.

It will look similar to this:

Beta will be ready by the beginning of next week at which point I will update here.

Again I would like to apologise for the delay in getting this feature out. Thanks to all of you for still hanging in there.

Many thanks for this Christian - I look forward to the Beta!

@Christian Looking great. Will the CSS style (and JS) of the Help Center apply to the login dialogue?

Martijn,

For security reasons it's not possible to change the actual design of the modal itself. You can add and style an overlay behind the modal, but the modal itself can't be styled.

Christian, will it use the font and color settings from the Help Center?

No, it won't. It is completely separated from Help Center theming.

Ok, looking forward to the beta!

Wonderful!

Hey guys,

Beta is now open! 

Remember that when beta is activated, Internet Explorer 8 users can no longer sign in.

Hi,

Im a little confused.

Wasnt this ongoing feature request conversation related to the ability to be able to customise the login page?

The beta seems to still not allow this. I want to fully change fonts, colours, positioning for our login page.

Have I missed the point?

Hi Howie,

You haven't. You are right that that is what the original feature request is about. Unfortunately, for security reasons we can't allow full customization of the login dialogue. So instead we started to see what else we could do to solve the use case. We came to the conclusion that a modal that opens on top of the page is better than a completely separate page, as that would blend in better.

I am aware that we should probably at some point allow for more customization options, but that would require more work because we can't open up the HTML/CSS/JS.

We hope that this is a great first step that helps a good portion of our customers, although we recognize that it does not solve the full use case yet.

Any update on when this will go live?

Hi Henry,

Not quite. But I would recommend you join the beta, so you can get it now.

I wold but unfortunately not having users login via IE 8 is a blocker.