CSS branding not applied to sign in page (Help Center)

Ah, okay. Unfortunately we don't expect the new login dialogue to work in IE8. It's just not technically possible. So if you want to continue to support IE8 users you will have to use the current separate sign-in page.

I'm in the beta. It's looking good! I have a feature request though.

Is it possible to hide/remove the 'Sign up' and 'Get password' options from the modal? We don't want anyone to be able to sign up via the Help Centre modal.

We use the Help Centre for our staff only (not for customers). Our customers use the widget to raise tickets/chat (so we need the 'anybody can submit a ticket' feature). We email our staff with login details to the Help Centre. 

Is this use case something you might be able to help with in a future iteration?

Hi Mark,

You can disable the sign-up button inside your settings. See this guide for more.

Now I can see that we have a bug, because you should also be able to remove the password link by disabling the feature "Allow users to change their password" under Admin > Settings > Customers. It works with the old dialogue but not with the new one. I will create a bug with our engineering team, so we can have that fixed. You could already now deactivate "Allow users to change their password", so that as soon as we have it fixed, it will no longer show the link to changing password.

No updates since March, and this is the main thread I can find about this...

The need to support IE8 (until MS finally kills it in January 2016) prevents us from using this "beta" solution.    I do not understand how allowing CSS to be applied to the login/reg pages, or having a seperate CSS configuration for them, is a security risk.    Is this modal the only solution you plan on supporting going forward?

Hi Dan,

At this point, we do not expect to support other solutions than the new modal. The separate pages will be deprecated at some point.

We are putting our finishing touches on the new modal and we have managed to build in support for IE8 as well. We expect to release that to everyone soon.

Hi all,

Ankit just announced the new login model, in case you didn't see it: https://support.zendesk.com/hc/en-us/articles/206422347-Change-to-the-sign-in-experience-for-end-users-agents-admins

Best,
Erin

@ Christian

Per your post on March 25, is the bug fixed. I cannot, I need to remove the login password entry boxes. 

The only thing I want visible is the sign on with Google button. After the bug is fixed I want to change to the new modal. 

Thanks

Anup

HI Anup,

Unfortunately we can't allow for customization of the login dialogue for security reasons. By changing the separate page to a modal we expect that less feel the need to customize it. It is not possible to remove or otherwise style the modal though.

Not sure if my question was understood properly. I don't want to graphically style it. I want features within the hover over box to disappear. 

Also see Mark Hamilton's post March 20th. 

Hi Anup,

Yeah, I understood what you meant, but unfortunately it's not something we can allow right now for security reasons. Normally in Help Center you would style your pages using the theme editor, but in this case we can't open that up. One day we might add more settings that allow for some customization though.

I was hoping for a solution on this one already.. We would like to customize the sign-up page so that we can collect all of the related user data (name, address, tel, email, product, serial number, etc.. 

@Anup Bhagvanji @Christian Colding If you don't want to give us access to the HTML or CSS at least give me a few check boxes to remove unwanted items in login. For me I just want the Sign in with Google, Twitter, Facebook, option. No need for the rest.

Although in some scenarios I like it just the way it is. 

CHOICE PLEASE

+1 for sure. Wanted to do something very simple – provide people with our Support phone number and email address on the login page – but cannot do it.

I tried clicking on the "Join the beta" link and get this:

oops, 

You're not authorized to access this page

Am I doing something wrong or has the site been taken down?

Jason, has anyone from zendesk replied to your comment, we too are trying to download the beta and get the same error.

Hi @Jason and @Sonia, 

The beta was closed when we released the new login modal. 

Thanks @Deepa. When I click on your link above, I get this:

Is this because I need a higher plan for it?

-J

@Jason, no it's not a plan thing, the actually thread has disappeared. I have the emails from when it was originally posted but it is not public to anyone now.

@Deepa, can you fix this?

Got it. I removed the "join the beta" link. Sorry for the confusion guys. 

+1 WOW this dates way back to 2013? So I would assume this is not going to happen any time soon. 

+1 , Why hasn't this been worked on in 2+ years?

+1 for the request.

Hey guys, would love this feature!   Is there any news?   Thanks!

+1 from us. We have a client asking for this feature. Important to them for the complete customer experience regarding the Zendesk Help Center. 

+1 for the request.