1. We have many custom object lookup fields but due to this limitation mention in this article
https://support.zendesk.com/hc/en-us/articles/4408824384538-Reporting-with-custom-fields?Z2_EN-US%5Bquery%5D=custom%20object#topic_glv_tww_23b
We are unable to report of custom object lookup fields.
2. The custom object records page is limited in its display options. Currently, it only shows the default columns: Name, Created at and Last updated
It does not provide the ability to add other object fields as columns for viewing.
Feedback submitted
Custom Object Reports in Zendesk explore
- Product Manager
Hi everyone,
Reporting with custom object fields is available now -
https://support.zendesk.com/hc/en-us/articles/9409488552346-Announcing-reporting-with-custom-object-fields
Adding my voice to this — the current state of custom object reporting in Explore is a real blocker for us.
We've built a bespoke shipping system in Zendesk using three custom objects: Shipments, Shipment Lines, and Parts. A Shipment has a lookup to the Ticket (so one ticket can have many shipments), and each Shipment Line has lookups to its parent Shipment and to a Part, plus a quantity. The structure works beautifully for agents in the workspace, but it's completely invisible to Explore because all of my lookups go "outward" from the custom objects rather than from the ticket.
I can't report on shipment volume, parts shipped, shipments per ticket, or anything else derived from this data without exporting via the API and analysing it in an external BI tool, which defeats a lot of the value of having it in Zendesk in the first place.
What I'd need to see:
- Custom objects available as primary datasets in Analytics/Explore, not just as related attributes hanging off tickets.
- Lookup relationships traversable in both directions (so a Shipment → Ticket lookup can still surface ticket attributes in a shipment-based report).
- Multi-hop relationships (so from Shipment Lines I can reach Shipment → Ticket on one side and Part on the other).
I’d love to see this prioritised. Custom objects are a headline feature of Suite, but without reporting they're an operational tool with no visibility layer.
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