Hi there,
Understood that there are custom ticket statuses available, but how about to make custom ticket statuses to be made available/customizable based on agent groups.
This would really come in handy.
Feedback submitted
Custom ticket statuses to be made customizable based on agent groups
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@jee11 I have a feedback post about the limitations regarding custom ticket statuses. One of which is limiting availability of the statuses: Custom Ticket Status limitations – Zendesk help
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Thank you for taking the time to provide us with your feedback and Sydney for sharing your evergreen post. This has been logged for our PM team to review.In order to consolidate feedback I am going to close this post for comment. All votes and comments have been noted for our product team to review. We will share any further updates as they are available in the thread here. Thank you again!