Customize search results columns

This should be a thing. I need to be able to include organization name in the search and was surprised to not see an option to edit the Search results view. Upvoted

+1 for all the reasons above :)

Hi , I would like to check if we can modify the columns in general search bar at right side top.
For example we have requester column but Assignee column is missing. If we get a chance to modify the search criteria other than the filter option it will be easy.

The beauty of search results is that we are able to share this link in reporting. Unfortunately, this search view does not include the organizations and other column views we have customized. This would be really helpful for management to view and sort from our search report and prioritize specific issues related to our customized column views. This ability would make us all superstars of advanced search. Please consider this ability to add our own column views to advanced search, which has been available for several years in our customizable personal views. This is the one request from management I get all the time, so they can view who the big customers are from the list pulled. 

Is this feature coming ? ie ability to customise the columns on a search view 

+1, this would be very helpful for us as well! Zendesk lets make this happen please!

Work-around:

1. Conduct a realistic search on your /agent/apps/advanced-search page (via the bottom left loupe symbol, not via the simple search field in the top right)
2. Above the "Results (…)" list, open the "Columns" dropdown menu and (un)check the columns that you want, using the search results list to judge the real usefulness of each column
3. Pin the tab in the browser or keep it otherwise separate from normal ticket work.

As long as you don't close that browser (tab/window), the colum customization should remain the same throughout many searches.

Really disappointing that such an easy feature is not being established since years. @Zendesk Product Specialist Please add the possibility to customize search result columns for "tickets" and maybe other tabs if possible. If there's a reason not to do anything, please provide at least an answer to the community. Seems like our company is not the only one and here's no official feedback since years now. 

Thanks in advance from a CUSTOMER!

@Katrin Leinweber

"(Un)check the columns that you want"

How can you do that?

Am I missing a feature? ;)

Best regards
Oliver

@Oliver Tietze: I updated item 2. of my comment to clarifiy ;-)

Thanks - but I'm lost. Could you please provide a screenshot? Thanks!

 I can't see that button for columns too.

We desperately want this feature, it should be handled similarly to how we are able to build Views.

Ulrich Spies & Oliver Tietze: I've updated my comment again to clarify a double-meaning that I overlooked before. If the "Columns" button isn't there now, maybe that /agent/apps/advanced-search page isn't enabled in your instance?

We would like to be able to customize columns on an agent by agent basis. Our tier 2 agents have different priorities when looking through agents than tier 1, and in addition, being able to remove columns would provide some agents with lower resolution monitors would yield some additional screen economy. Is there any update to this?

Assignee would be nice to have included in the search results

Completely agree. Hoping this comes sooner than later! 

Really?!?

What's the point with the 'Search tickets' if I cannot see who is the assignee?! Should I open one by one? Windows 3.11 could do this! :(

@yaniv I recommend using the Filter option in Search results until this is figured out.

Thanks. It is not the best workaround, as, for every search, I will have to run it X times the number of agents that we have.

Looks like something that ZD could fix in a few hours, but probably will never happen as the first call was more than 4 years ago...

Thanks again for trying.

I've recently built this search app that might help some of the folks in this thread.

It helps support team members quickly search and reuse information from historical Zendesk tickets.

Bruce, It looks great but you state it's free on the Apps Marketplace and then when signing up for an API it's actually a 14 day free trial, but no mention of how much after 14 days. It's a little misleading.

Marc, thanks for pointing this out.

The marketplace listing doesn't allow you to specify a price unless you also use Zendesk for payments, which we don't yet. That's why many apps are listed as free even though they are not.

Bruce, thank you for that insight. I was not aware. So how much is it after the 14 day trial? (Sorry for the off-topic. We'll wrap this post-haste)

Marc, $5/agent/month

I published the price on the website as well