Customize search results columns

This is quite old but the need is still there. Customizing shown column in Search would be great and also Filters. 

Any updated news about this?

Adding a custom 'Assignee' column in Search criteria.

Key function for us too. How come it's not there yet? Most important for us - assignee column. Filters are not sufficient - I need to know which ticket is assigned to whom without clicking one by one...

I agree with Tomasz Gubala. We need this as soon as possible.

Incredible that this is still not possible. Very basic feature, which you're sort of already offering via views. Why not for search results?

Hi everyone, just as a reminder, we can install Zendesk's app Advanced Search to achieve this.

It allows us to search tickets according to multiple parameters, and even choose which attributes we want as columns in the resulting table:

Lastly, we can export the first 2,000 ticket search results to a CSV file.

It's at: https://www.zendesk.com/apps/support/advanced-search/

Hope this helps!

Hi Pedro, I'm aware of the app and we'll be using it for now. However, this is just another app that agents have to get used to, instead of just having this very basic feature out of the box. Every ticketing system I worked with so far offers this.

Are there any updates?

Any update on this issue Zendesk?  

This has turned into an issue for us also. We have been content with making sees for most things, however when a bunch of tickets that meets the rules is shut and can not be labeled with a mechanization cycle, search is the main choice that will in any case pull the tickets we want to audit. Better arranging is the drawn out arrangement, however we really want something to assist us with dissecting how we really want to plan and see what occurred on the singular tickets. The absence of custom sections in look through makes it an awkward and lumbering cycle to attempt to investigate things that have as of now happened that we might have to improve cycles to get.

I thoroughly concur with Dolores' remark. I couldn't imagine anything better than to have a product from search choice notwithstanding more mind boggling segment customization. There is a comparative solicitation currently on the local area posts here too. I saw where Jonny makes reference to the Advanced Search App and I attempted it. It appears to add a great deal of the usefulness a few of us need.

This has transformed into an issue for us too. We have been happy with making sees for most things, but when a lot of tickets that meets the standards is closed and can not be marked with an automation cycle, search is the really decision that will regardless draw the tickets we need to review. Better orchestrating is the long course of action, but we truly need something to help us with analyzing how we truly need to plan and see what happened on the particular tickets. The shortfall of custom areas in glance through causes it an abnormal and ambling cycle to endeavor to explore things that have at this point happened that we may need to further develop cycles to get.

I completely agree with Dolores' comment. I was unable to envision anything better than to have an item from search decision in any case more amazing fragment customization. There is a relative requesting as of now on the neighborhood here as well. I saw where Jonny makes reference to the Advanced Search App and I endeavored it. It seems to add a lot of the value a couple of us need.

Hello, yes would be very useful for us to.  Having 230 organisations and counting in our system but yet we can't see what organisation a ticket falls under in the search view is somewhat limiting.  Please update us when customizable columns in the search view is available.

@rolf11 imagine having 37 k organizations in a system, that would be us!

Are there any updates?

We are waiting for it to be offered as a standard feature.

This would be a great and helpful feature !

Any update on this request?

Organisation would be a very important column by receiving the results of the genereal search. It would be great to have the possiblity for customising, in the meantime it would help if you could add the organiation column to this view

It's a must! For instance our sales people are Light Agents but they use the zendesk search to get an overview about the daily communication of their customers with the inside sales support. Unfortunately in the search result you do not have a column 'organization'. For a sales person this is a very important information to get a quick overview.

I have received dozens of requests from our sales people to make it visible. So please implement the possibility to customize the search result.

Thanks for the feedback, all. 

We understand the urgency and the need for customized search results views based on user role, organizational function, and effectiveness. Significant work is being planned for 2022 and 2023 to expand the usefulness and improve the user experience in the Support search space. This feedback is extremely valuable and important to us. 

Hello All,

We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these discussions. Here is a link where you can RSVP to the event -  https://events.zendesk.com/events/details/zendesk-zendesk-community-presents-zendesk-search-functionality-pm-roundtable/

I, like apparently many other users, consider this a standard functionality of an application. It's a mystery to me that this thread has been around for 4 years and now you're inviting people to an event to find out what they want. 

The answer from my point of view is: the possibility of a column definition at least for standard ticket fields. 

I would be very happy to see this implemented. 
Thanks a lot

Hello, apparently we need to make comments to express our need. There are several of us, about 100 comments, who want an organization column in the Support search in the Tickets tab. There have been comments since 2018 on this thread. You first ask us to express our need on this comment and then 4 years later you create an event for us to tell you what we need. 

We need this feature, and it's been 4 years of asking, I hope you take this comment into consideration. 

It is actually pretty crazy for the amount of $$$ it costs per user, and a feature that seems to be the sought-after based on comments, and 4 years old is not yet addressed!!! Zendesk team where are you with this? Surely you should be able to customize the search by custom fields without having to go with the convoluted Advanced search app. 

Is there any update on this? This organization field not showing when searching for tickets seems like a HUGE blind spot that needs to be taken care of. We should be able to customize the search columns in the same manner as views. The fact that people have been asking about this since 2017 is wild to me.

I agree with this update. Its really important.