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Disable reading back the number for callback request

Related products:Voice
  • March 13, 2023
  • 1 reply
  • 2 views
C

Hello there,

I contacted Zendesk support about the function of the reading back the number for callback request. Apparently this is a default setting and cannot be disabled. 
That is why I am posting it here. 
Hopefully this is something you guys can improve in the future.

Greetings,
Cora

    1 reply

    S
    • Sean41Employee
    • Employee
    • March 15, 2023

    Hello,

    Thank you for the question. Confirming that this is the default experience. At this time, we do not have plans to change this experience. 

    Thanks,
    Sean

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