Disable / Un-check 'Create follow-up' option

Dear ZenDesk support,

please fix this issue.

There are 2 updates we need :
1. give us possibility to generally turn off option

2. give us possibility to unlink follow up tickets for companies who wants to continue with follow up function

Thanks in advance

Lukáš

Hello all, 

We understand the need for this enhancement. This means that we will think about adding it as a priority later in our planning cycle for 2025. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.

Dear @gaurav12 

thank you for your feedback.

the issue is opened from 2017 in this chain and maybe even older chain exist - means that this is not one piece of feedback but the general issue already for more than 7 years

the main problem for us is that users created follow-up cases by mistake (they overlooked the different email address) are sharing sensitive data related to a new support case with users involved in previous case (followed one) - and this is a BIG SECURITY ISSUE which should be fixed immediatelly as a hot-fix and not “maybe” in 2025 !

thanks for understanding

Lukas