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Pawel12
Pawel12
January 17, 2024
Accepted

Download the answer bot - tree

Related products:Chat/Messaging
  • January 17, 2024
  • 4 replies
  • 36 views

It would be great if I can download the answer bot (decision tree) in format of CSV or any excel way.

      4 replies

      Shawna James
      Shawna JamesCommunity Manager
      Community Manager
      January 18, 2024
      Hello Pawel, thank you for taking the time to provide us with your feedback.
       
      Can I point you in the direction of our product feedback template? This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. If you could, we would appreciate you taking the time to update your post and utilize the template to share the business impact from this lack of functionality as is prompted in the template.
       
      For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
      E
      Emma22
      January 25, 2024

      It would be very helpful to be able to download or export the bot diagram.

      It's difficult to visualise the overall flow at the moment.

      This would help with quick assessment of the overall structure and locating outdated branches that need to be improved or changed.

      It would also be great to have it in a format that can be shared with the wider business for valuable insights, review and evaluation.

      Lisa Tam
      Lisa TamProduct Manager
      Product Manager
      March 21, 2024

      Hi all,

      Thank you for your feedback. I understand the request however at this time we are not able to commit to prioritizing this. We are going to leave this post open for comment to allow others to provide their feedback, however, please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. Your input is valued, and we appreciate your support as a Zendesk customer.

      Best, 
      Lisa

      T
      Tim16
      January 27, 2025

      Hi, 

      I have a similar request please: 

       

       

      User Story

      • As a service designer, I need the ability to export flow builder flows/answers (visual flows diagrams), so that I can analyse, consult, workshop and share the designs with stakeholders
      • As a product manager, I need to diagram the bot flow configuration to identify plans ahead, to aid in communicating the opportunities, decide of changes
      • As a business analyst, I need to diagram and document bot flows for documentations reasons (risk mitigation, knowledge)

       

      Currently re-documenting the configuration is leading to extra work, possible errors and small changes are difficult tor reconcile.

      I wondered if this already exists or if its a new feature development opportunity for Zendesk

       

      Ideally we could export to pdf, svg, csv or even a bpml type of format

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