Dynamic Content Search Bar

Agreed. Searching by placeholder or by the dynamic content title would both be HUGE improvements to DC. To be honest, I feel searching by title should've been a part of the MVP of Dynamic Content

This would be a huge enhancement if possible. The placeholder is our reference point for all DC so its extremely cumbersome to attempt to identify a variant of the DC to search with when we already have the placeholder from the system itself

I agree! I feel like this should be a basic functionality - which in this case are missing. We operate with many dynamic content (DC) placeholders because of multi language support. And it's tiresome to find the correct dynamic content when you need to make an update or have a look at it. There are also no URL to a dynamic content, so you can't add a specific URL to a DC in another system. 

Upvote, search by placeholder to locate and edit the DC should be a really basic function to use with Dynamic content. It's been really painful to go through the long list of Dynamic content and don't know which is which.

+1! I tried to search the specific macro title last week using the Dynamic content search, I was not able to find it. I prefer to search by macro name or placeholder in the search bar. Thank you!

+1, as now macro titles can be DC, it's going to be extremely necessary to be able to search these more efficiently. 

Thanks for the feedback, all. 

We understand the need to be able to search through dynamic content given it is a widely popular and useful feature. Significant work is being planned for 2022 and 2023 to expand the usefulness and improve the user experience in the Support search space. This feedback is extremely valuable and important to us. 

Hello All,

We will be hosting a Community Event to learn more from you about your experience with Support Search. Please reach out to us if you'd like to engage further and participate in these discussions. Here is a link where you can RSVP to the event -  https://events.zendesk.com/events/details/zendesk-zendesk-community-presents-zendesk-search-functionality-pm-roundtable/

Are there any updates on this? Is there a roadmap of some kind so we know when to expect updates? It's incredible difficult to search for dynamic content if you have a lot of it in multiple languages at the moment

+1 for the suggestion, it would be extremely helpful to be able to search for dynamic content via titles.  Please let us know if there are any updates on this.

+1 we are trying to be more efficient by utilizing dynamic content but being unable to search via title makes it difficult to locate the correct placeholder which wastes time

Thanks, Preethi for your reply on August, but it's been almost a whole year now. Is there any update?

And thank you guys for your replies. A quick workaround I do is since the search bar of Macros is better than DCs, I put the link of the DC in the macro description to find the DC easily whenever I need to update the content. I thought it would help you as a temporary solution.

Dear Zendesk Team,

I want to echo a sentiment that has been reverberating in this support forum for over two years now. The specific issue at hand, as many of us have expressed in the past, pertains to the difficulty of locating specific Dynamic Content (DC) through keyword searches, titles, and placeholders.

In September 2021, a representative from Cambly aptly pointed out this challenge, stating, "It'll be a great help if we can just search by placeholder to locate and edit the DC." As someone who has also experienced this problem, I can testify to the inconvenience of not being able to use search reliably.

I reached out to your support team this month (October 2023) hoping for a solution or at least an update on the progress. The response I received was rather disheartening:
"The search functionality is still in the early stages of development and is not optimized to accommodate all the cases." I was also informed that "Dynamic content titles are not yet searchable, unfortunately."

To say that this functionality is still "in the early stages" after more than two years, especially when it's a critical aspect for many users, comes across as neglectful, if not dismissive, of genuine user needs. At the very least, it is puzzling considering Zendesk's reputation as an industry leader.

To further highlight the significance of this issue, I'd like to draw your attention to the fact that no fewer than 11 other users in the forum have voiced the same concern. Zendesk had acknowledged this problem in August 2022, but it appears there has been no forward movement since that acknowledgment.

The ability to effectively navigate and manage our content is fundamental to our operations. It's not an advanced feature or a luxury; it's a basic necessity. The absence of this functionality not only diminishes our operational efficiency but also our trust in the platform.

Therefore, I implore you to treat this matter with the urgency and seriousness it warrants. The minimum expectation from a platform such as Zendesk should be the ability to search for Dynamic Content titles, a feature which, as of now, remains absent.

We, as dedicated Zendesk users, need and deserve better. I sincerely hope that Zendesk will prioritize and expedite the development of this crucial feature, thereby reaffirming its commitment to its users. Otherwise, something as useful as Dynamic Content becomes a challenge and it increases the time spent (wasted) on maintaining it.

Thank you for your attention to this matter. We look forward to seeing tangible improvements soon.

For everyone following this topic.. There's an app known in the Marketplace: Macro Suite, which does just these things for Dynamic Content (and so much more)..

• Search for titles, descriptions and placeholders
• Create filters to manage locales on a regular basis
• Edit locales on a single page for each DC item
• Locale management in a single table
• Import/export (configurable) on Dynamic content

Hey @سعيدة | Saeeda, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

Thank you again for your feedback and for being a valuable customer with Zendesk.

I know you all want to be able to search on Dynamic Content and that's something we still want to deliver, but in the meantime we're releasing a small improvement that I hope makes your lives just a little easier.

For more info take a look at the announcement:

https://support.zendesk.com/hc/en-us/articles/7162159550234-Announcing-enhancements-to-dynamic-content-in-Admin-Center

I would also like to see an enhancement to the search function on the DC module.

Are there any updates on this? Waiting for a long time

Hi, any update on this?? its year 2025…

Hello! I've seen an announcement about this (from Feb 21), but I still cannot search per placeholder. Is there any refresh I need to do, or is this new improvement not available for everybody yet? Thanks!

I confirm the same - just tested yesterday

Hi everyone - the Dynamic Content Search improvement is available for all accounts, no action needs to be taken. However, we did discover some unexpected behavior following the roll-out. We are working on refining the search behavior and will roll out a follow-up improvement in the next few weeks. 

Alyssa