Currently, AI agents can only be edited by an administrator.
We believe that it is a security issue that only administrators can operate an AI agent, which is a single function, so we would like to see the ability to assign privileges through custom roles, etc.
Feedback submitted
Editing privileges for AI agents
Agreed on the inititative and the requirement. Some non-admins, but rather business users, should have the power to adjust their bots as needed, since Zendesk’s GTM lingo is that “the customer doesn’t need an army of AI experts to create or manage their AI agents”, thus, pointing to the idea that the owners of the operation can own their AI agents, without a power user.
- Product Manager
Hi there, PM for granular permissions and I’m currently writing the requirements document for this very permission.
Would love to hear your more granular requirements about what an agent in a custom role should be able to do within AI agents? Currently, I have:
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Create-only: can create AI agents but not edit existing ones.
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Edit-only: can edit existing AI agents but not create new ones.
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Full manage: can create, edit, and delete AI agents.
Please provide your feedback!
Thank you Alina!
Those three scenarios are perfect. I would add Edit-only OWN bots, not others’. I also believe this would be great for ALL AI Agents, even Essential, not only Advanced agents, as this is a major request from partners and customers. Basically the screen in the attached image.
Thank you so very much!
- Product Manager
Ah, that’s a great distinction around your own agents vs others. Thank you! This is for essential (and Advanced) so on the same page as you!
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Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!