Please give a quick overview of your product feature request or feedback and note who in your organization is affected by this issue [ex. agents, admins, customers, etc.] (2-3 sentences)
More control over Entity detection - include plurals, not include words as “misspellings” if they are a different word with a different meaning OR allow adding antonyms, so similar words could be proactivelly expluded. This affects the admins and data team.
What problem do you see this solving? (1-2 sentences)
Reporting is a really key feature for us and has to be precise, the more control we have over how entities get detected, the more acurate the data and reporting.
When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)
We are currenly setting up our instance and noticed this in testing, we have to get this right as there can be a serious organisational impact if we don’t.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
As far as we know there isn’t a workaround for this.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Entity is able to detect synomyms and plurals of synonims, correctly notes misspellings and we could add antonyms too - words to be activelly excluded because they are similar to other words and captured as misspellings or because they can have multiple meanings.