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Existing dashboard updates every 15 to 20 minutes

Related products:Analytics
  • July 6, 2023
  • 2 replies
  • 4 views
Indu

Hello,

If we have made modifications in Zendesk Support, but it takes more than an hour for Zendesk Explore to reflect these changes in the existing dashboard.

I would like the existing dashboard to be updated or refreshed every 15 to 20 minutes. However, the Explore feature can only update or refresh on an hourly basis.

    2 replies

    Jahn11
    • Jahn11
    • Newcomer
    • July 7, 2023

    Hi Indu - you can Add live data and live filter widgets to dashboards but Zendesk data does really sync in an hour or two. 

      E
      • Eugene13Product Manager
      • Product Manager
      • February 17, 2026
      Hi, thank you for taking the time to provide us with this feedback and others here on this thread for your thoughts and engagement.
       
      I wanted to share that we have released a more robust Real-time monitoring dashboards! While you may have already seen this announcement, we wanted to close the loop here for others who may come upon this post.  Please see Real-time monitoring dashboards to learn more about this feature.
       
      We appreciate your feedback and thank you for being a valuable Zendesk Community member.
       
       
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