Please give a quick overview of your product feature request or feedback and note who in your organization is affected by this issue [ex. agents, admins, customers, etc.] (2-3 sentences)
We have received some feedback from agents that the AI summary view section is rather limited and is hard to scroll and read for summaries of long ticket threads
What problem do you see this solving? (1-2 sentences)
Agents getting up to speed on assigned tickets faster, reduced clicks are scrolling to navigate the UI.
Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)
No workaround, agents are scrolling the summary as needed
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Allow users to expand the AI ticket summary as desired