Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)
This feedback concerns a recent announcement about the Copilot AI writing tools.
Introducing Copilot AI writing tools for Professional plans and above
I don't want this enabled by default. I don't want to enable a feature in my environment that's going to stop working after a limited number of uses. This should be DISABLED by default.
What problem do you see this solving? (1-2 sentences)
I currently do not have the Copilot addon, so I do not have a way to pre-emptively disable or limit this feature to specific groups ahead of time.
The announcement says to go to this article to find instructions, but the instructions can't be followed until the feature is already rolled out to my users. I'm guessing I'll have the option to disable this after the feature is enabled in my instance, but that's not really clear.
What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)
Don't enable features by default that will break after a limited number of uses. From what I can tell, this is just Grammarly, but only for Zendesk. We already have Grammarly, which works across all applications. Why would I want this?
I don't want something like this enabled by default, then break after x number of comments, and then have 240 support agents Slacking me about this error.
This message efficiently says “Slack Chris when you see this error”.
