Import TikTok Direct Messages to Zendesk

This feature is still not live, as the TikTok app is only available for people using the TikTok Shop (which is for individuals).  Companies using the TikTok Business account cannot use the app that is currently available.

Thank you for your interest in a TikTok Direct channel separate from the TikTok Shop integration currently available in our marketplace. While we don’t have a specific timeline for supporting this channel at the moment, we’re leaving this post open to gather more customer feedback. This will help us better understand who would use this channel and how, should we decide to implement it in the future.

I’ll be sure to post an update here as soon as we have a clearer idea of plans to add this to our channel list.

 

Hi,

we would like to use an integration for Tiktok direct messages. 
Would be nice if Zendesk could implement this feature.

Regards

Julian

Any update to this? really need to solve for DMs and comment replies with tiktok 

@julian20 thank you for your continued interest, as of right now we do not have enough demand amongst our customer base to justify adding this channel. As such, we have been unable to add it to our current 2026 roadmap. We are however still tracking this request and will adjust our plans if/when we can make the case for bumping up it's priority.