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Importing and exporting values for ticket fields

Related products:Support
  • April 27, 2023
  • 7 replies
  • 30 views
Drew12

Posting on behalf of, David. 

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Hello,

It's bad that we can't import a csv fiels if the ticket field is not new, I have a list use but this list is update after a while with big change, so can't manually change the 600 line and I don't want create a new ticket fields because then all the data use on previous ticket will be save under a different ID and for my reporting I need to check 2 different fiels :(

So can you think about import csv on existing ticket field even if this delete actual list ?

Thanks

    7 replies

    Dan12
    • Dan12
    • May 3, 2023

    Being able to import/update on existing fields would be really helpful. An example could be if we were rebranding a product in a dropdown field and don't want to change the underlying tag but have dozens or hundreds of Labels that need to be changed. 

      A
      • Anonymous
      • May 5, 2023

      any updates about this?

       

      sure this feature will be very helpfull to update a field (drop-down) to add new value in existing field with csv

        P
        • Paul20
        • August 3, 2023

        We also really need this feature. It’s very cumbersome to update fields manually after they are created.

          T
          • TAX
          • September 28, 2023

          Right now I have almost 400 lines to update manually, and it takes a long time :/

            A
            • Anna11
            • August 9, 2024

            Is there any update on this one. It will be very useful to import fields through a csv file if the ticket field is not new! Thanks

            Hannah12
            • Hannah12
            • November 12, 2024

            +1. Not being able to bulk import values feels really limiting, especially when managing fields that are ever-expanding. 

            JohnBarnaby
            • JohnBarnaby
            • Newcomer
            • April 23, 2026

            Hi, 

            One workaround is to migrate your tickets to a fresh Zendesk instance with the updated field structure already in place. That way you can map everything correctly from the start and keep your reporting clean without splitting data across two fields.

            You can check Zendesk marketplace apps like Import or Help Desk Migration to do so.

             

            Account Manager | Help Desk Migration
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