Internal calling Zendesk

Hi Huib,

It is only currently possible to call another agent when there is an active call in progress. Can you expand on the use case for this feature? What solution do you use now to overcome this?

We will add this to our backlog for consideration in the future. 

Thanks,

Hi Joey,

I would mark this as a useful item for team communication and keeping agents inside the Zendesk Ecosystem. It would also be useful it it raises an internal ticket that can then be used for logging contact.

Hi,

Thank you for the comment. This is on our backlog. We will keep you posted when we move this into active prioritisation. 

Thanks,

Sean

This would be so helpful for quick double checks between team members about certain topics.

Hi, 

Thanks for the feedback. At this time it is not possible to initiate agent-to-agent calls outside of an ongoing live customer call. This feature continues to be on our backlog but has not been prioritised. 

Thanks,
Martin