Knowledge Copilot EAP: Data Refresh

Overview

Knowledge Copilot lists knowledge gaps, but these knowledge gaps do not refresh once action has been taken. This makes it cumbersome to continually review and manage knowledge gaps and increases the unlikelihood that we will adopt this feature long-term. 

What would your ideal solution look like?

It would be ideal for knowledge recommendations to either update real-time when actions were taken OR for the team to dismiss recommendations when acted upon. This way, the recommendations data contains only relevant data that the team needs to review.

When did this issue last affect you? How often does it happen, and what impact does it have on your work?

This is a consistent issue that has affected us each time we use Knowledge Copilot. Coupled with the fact that we cannot filter by the most impactful recommendations, this increases our risk that this feature is not utilized to its full potential, and the highest knowledge gaps are missed.