Regarding: https://support.zendesk.com/hc/en-us/articles/10223024943770-Announcing-end-user-private-attachments-for-Zendesk-Support
I appreciate the intention behind strengthening security across the platform however I wanted to provide feedback that may be helpful as this change moves toward enforcement.
When a security enhancement becomes mandatory with no opt‑out or alternative configuration path, it can create challenges for organisations whose workflows, policies, technical environments, or customer‑facing models don’t align with a single enforced approach. Even when the goal is improved protection, removing flexibility can unintentionally introduce friction, disrupt established processes, or limit the ability for teams to manage risk in ways that suit their operational reality.
Please consider offering opt‑out functionality - even if temporary, conditional, or time‑limited.
