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Messaging: Goal Conversions

Related products:Chat
  • February 23, 2026
  • 1 reply
  • 0 views

While the update for goal conversions is great to have in Analytics, I'd like to see goal conversions also apply to AI Agents. Without these conversions, we do not have a good way to provide data to executive leadership to show exactly how much our AI Agent is doing for us. Most companies are making decisions based on sales conversions and this is a missing piece of insight. We cannot show that our AI Agent is helping to generate sales, which would go a long way towards getting buy in for more features, like AI Agents Advanced.

 

In addition, we need a more accurate way to track actual sales conversions with transaction totals. I understand that this would likely mean some piece of code added to our checkout process to capture the actual totals, but it would be very worthwhile to have this data to back up the AI Agent's performance.

1 reply

Marcin Widła
  • Product Manager
  • February 25, 2026
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!